SatelliteDirect participates in the ClickSure Consumer Promise and offer you a fair 60 Days Money Back Guarantee.

This is one of the most comprehensive refund guarantees available for online purchases. After assisting thousands of satisfied customers, we know we can offer our customers this amazing refund policy because we are so confident that you are going to be happy with our products and services.

Simply put, if you are unhappy with your purchase of SatelliteDirect, we will issue you a complete refund provided you have:

  • Contacted our dedicated customer support team asking for assistance if required
  • Submitted your request for a refund within 60 days of making your purchase
  • Provided a valid reason for requesting a return within 60 days of purchase
  • Provided a valid report that the charge was fraudulent or unauthorized
  • For any other reason ClickSure Support deems appropriate
Your purchase of SatelliteDirect is made through Marketplace. The name  that will appear on your statement is clearly shown on the order page for this  product and on the payment receipt page.

Cancellation Notice - Please note that the payment for your purchase of SatelliteDirect is not taken for 5 days. This is to ensure that you have plenty of time to receive all of the products that you have purchased through ClickSure before we bill your card company for the transaction. If for any reason you are unhappy with your purchase, you have 5 days to submit a cancellation request to the ClickSure support team. This period of time should provide you with ample time to go through the product to ensure that you are completely happy with your purchase. Any cancellation request within 5 days will prevent your card from being charged and all purchase logins and memberships will become invalid upon cancellation. Any cancellation requests made after 5 days would then have to go through our refund process.

You can submit a refund request by clicking on the link below:

Submit A ClickSure Cancellation or Refund Request

Once you have completed this process please allow 48 hours for our customer support team to process your request. They will contact you to confirm either your refund has been processed or ask for additional details should they need any.

Please Note - ClickSure insists that the Seller and Consumer are treated fairly and honesty. Any consumer who is deemed to be abusing the ClickSure Consumer Promise may have their right to a return revoked and may also be blocked from making future purchases through the ClickSure platform. Once a refund / cancellation request has been processed, the Seller has the right to terminate all services provided and request an immediate return of all products purchased.

How Will You Be Refunded?

  1. You will be refunded via the method that you purchased
  2. Please allow 7-10 days for refunds to appear in your account.


Should you need to speak with a member of our team regarding your purchase, they can be contacted on the relevant email addresses below:

Product Support:   
Billing Support:      


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